Answers to Your Questions

Does Marques'Almeida offer international shipping?

Yes, we offer international shipping if your order is higher than 400€. You can find all the explanations here.

How Can I Choose The Right Size For Me?

We provide a size chart on our website that can guide you in selecting the appropriate size. You can also contact our customer service for assistance with sizing.

How can I contact Marques'Almeida customer service?

You can contact Marques'Almeida customer service at onlineshop@marquesalmeida.com .

What is Marques'Almeida's return policy?

We accept returns of unworn and undamaged items within 14 days of delivery. Customers must request a return authorization through our website.

Which Payment Methods Do You Accept?

Habitat accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.

Does Marques'Almeida have a physical store?

Marques'Almeida is not available at standalone stores, but you can find our clothing at multi-brand stores around the world. These stores carry a variety of brands and offer a diverse shopping experience.

Does Marques'Almeida have a sustainability policy?

Yes, we are committed to sustainability and have implemented various practices such as using recycled materials and reducing waste. You can learn more about our sustainability initiatives here.

Can I cancel or modify my Marques'Almeida order?

You can contact our customer service to request a cancellation on chat or modification of your order. However, if the order has already been shipped, it may not be possible to cancel or modify it.

How long does it take to receive my Marques'Almeida order?

The delivery time for our orders varies depending on your location. You can check the estimated delivery time for your order during checkout.

Does Marques'Almeida offer gift cards?

Yes, we offer digital gift cards that can be purchased here.

When is my order shipped?

Orders are shipped Monday through Friday. Any orders placed on Saturday or Sunday will be shipped the following week. 

I have a problem with my order.

Please notify us immediately of any discrepancies or damages with your order.

My order did not arrive.

Delivery times are quoted in good faith. However, we cannot be held responsible for late deliveries caused by circumstances out of our control, such as customs. Please contact DHL with your waybill number for further support.

Do you have a size guide? 

Yes. we do. You can check it here.

Can I cancel my order?

After your order has been placed, if you would like to cancel or make amendments to it, please contact onlineshop@marquesalmeida.com.Please aim to do as soon as possible. If the order has left the warehouse, then we may not be able to make any amendments and you will need to follow the returns process.

I can’t find the products I am looking for.

If you would like to enquire about an item that is out of stock or from a past season, please contact onlineshop@marquesalmeida.com.

I’ve received a message/ email saying my order has been dispatched – when will this be delivered? 

The message/email will advise an estimated delivery date along with your tracking number. You will then receive a further message on the day of delivery.

I’ve received a message/ email saying my parcel is out for delivery today, but I will not be at that address?

You can go to DHL site to change your delivery date. You have several options when tracking to change the delivery on eligible shipments, before the first delivery attempt.

How do I track my order? 

You will receive an email, notifying you that orders have been shipped together with a tracking number. You can go to DHL and track your parcel using your tracking number.

Do you accept returns/exchanges? 

Please check our Returns Page for all the details about returns and exchanges.

What payment methods do you accept? 

We accept Paypal and all major credit and debit cards: MasterCard, Visa, JCB, American Express, Delta and Maestro, Klarna, Apple Pay. Please note that all payments are charged in EUROS. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.

How long does it take for my order to reach me?

For any information about the delivery process, you can check ourDelivery Page here.

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses Secure Trading, for a reliable and secure internet payment gateway.

Do I need to register and set up an account to shop?

It is not mandatory to register. However, if you choose to, we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent, or sell your personal information without your consent, except as required by law or to fulfil an order contract with you. Read more about our Privacy Policy here.