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RETURNS

Changed your mind? We’re sorry the pieces were not right for you!


You can return your order online within 14 days (count receipt data). If you received items from the same order in multiple parcels, the 14-day return period begins on the day you received the last parcel.


PLEASE FILL IN THE RETURN FORM BELOW:



FAQs

HOW DO I RETURN MY ITEM?

Changed your mind? We’re sorry the pieces were not right for you!


  1. Please fill in the Return Form above

 

2. We will reply to you via email and schedule to collect product(s) you want to return, at the delivery address.


3. Please print the waybill we will send you via email and be available at the collect time. Ensure the package is returned within the 14 days return period and the correct delivery procedures are done correctly. Please consider that all returns have a shipping cost associated. This cost will be deducted from the refund amount. The delivery costs and all the duties taxes are not refundable.


  1. Once we receive the returned item, our team will check for wear and tear and that the item is in like-new, unused and saleable condition. We will email you and aim to refund you within 7 working days.


RETURNS CONDITIONS
You can return your order online within 14 days (count receipt data). If you received items from the same order in multiple parcels, the 14-day return period begins on the day you received the last instalment.

We only accept returns that are in a new, unused and in saleable condition with all tags attached. We won’t accept any worn or marked goods that are returned to us.

Please ensure that all shoes have no scratches on the soles or marks on the shoe box. When you try on shoes, please do so on a soft, carpeted surface, so that the soles are not damaged, and return them in their original shoe box, as it is part of the product. For hygiene reasons, pierced jewellery cannot be returned or exchanged unless faulty. Please note that items bought from MARQUES’ALMEIDA online shop cannot be refunded or exchanged in any of our concessions. 


WHAT IF MY PRODUCT IS FAULTY?

If you believe you have received a faulty item, then you can make a return within 30 days after your purchase date. If this is the case, please fill out the Return Form. with images identifying the fault and customer services will instruct you further.



CAN I EXCHANGE?

MARQUES ALMEIDA will only offer exchanges on like for like items that are in a new, unused and in a saleable condition with all tags attached. We won’t accept any worn or marked goods that are returned to us.


Please fill out the Return Form and specify the reason - Exchange - and the size you would like to exchange for, so we can check if the desired size is in stock. If the item is out of stock online or unavailable, we will offer you a refund once the item has been examined.


Not applicable to sale products, pre-owned items and special discount campaigns.



WHEN WILL I RECEIVE MY REFUND?

Depending on your chosen delivery service and country of origin, your return could take up to 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer. 


Once we have processed your return, you will receive a return confirmation email. If you have not received your return confirmation from us after that time, please contact onlineshop@marquesalmeida.com.



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SIGN UP TO RECEIVE NEWS NEWS ABOUT M'A AND GET 10% OFF YOUR FIRST ORDER.

By signing up I consent to receiving the M'A newsletter which includes: exclusive offers, new releases, events and much more. I acknowledge that I can unsubscribe at any time using the link at the bottom of the emails. Read our privacy policy here.

SIGN UP TO RECEIVE NEWS NEWS ABOUT M'A AND GET 10% OFF YOUR FIRST ORDER.

By signing up I consent to receiving the M'A newsletter which includes: exclusive offers, new releases, events and much more. I acknowledge that I can unsubscribe at any time using the link at the bottom of the emails. Read our privacy policy here.

CONTACT US

SIGN UP TO RECEIVE NEWS ABOUT M'A 

AND GET 10% OFF YOUR FIRST ORDER.

By signing up I consent to receiving the M'A newsletter which includes: 

exclusive offers, new releases, events and much more. I acknowledge that 

I can unsubscribe at any time using the link at the bottom of the emails. 

Read our privacy policy here.