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DELIVERY & RETURNS

DELIVERY COSTS

*For all international shipping, the above rates will convert to Euros or US dollars, when you reach the checkout.

**Delivery times are estimated as sometimes with international orders, there may be delays caused by customs outside our control. 


HOW CAN I TRACK MY PARCEL? 

The first thing to check is have you had your dispatch email? If yes, then it's on its way. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. 


Once you have the dispatch email you can track it yourself via the link in the email or by using the track number here or at www.ups.com.


You will be notified about your shipments progress via SMS or EMAIL at the following points:

- When your order is collected

- When your order is out for delivery 

- And/only if any service incidents occur  


ORDERS SHIPPING

Orders are shipped Monday through Friday. Any orders placed on Saturday or Sunday will be shipped the following week.


CAN I CHANGE MY DELIVERY DATE & TIME? 

You can go to www.ups.com to change your delivery date.

You have several options when tracking to change the delivery on eligible shipments before the first delivery attempt. Your options include redirecting your package to another address, rescheduling the delivery date, or picking up your package at a UPS customer center or at a UPS Access Point location, where available. 


Please be aware that changing the delivery address of your package could delay your scheduled delivery date. In addition, transportation fees may apply to certain packages


TAXES & DUTIES 

If your order is being shipped outside of the EU then you may need to pay import customs or import duties once your order has reached your country. You'll be contacted by your local customs to make the appropriate payment, and once paid, your delivery will be back on its way to you. 


We recommend contacting your local customs office for current charges before you order, to avoid any unexpected charges.  


SETTING UP AN ACCOUNT 

You don’t need to create an account to shop with us, but if you do, you'll be able to keep track of your past orders, save your address and card details for a quicker checkout next time and you can add ‘Out of stock’ items and 'wish list' items.


If you forget your password at any time, simply click on ‘Account’ at the top right corner of the homepage, then click on ‘Forgot your password?’ Follow the instructions to replace your password. 


PROBLEM WITH YOUR ORDER

Please notify us immediately of any discrepancies or damages with your order.


Delivery times are quoted in good faith, however we cannot be held responsible for late deliveries caused by circumstances out of our control such as customs. Please contact UPS with your waybill number for further support.


CANCEL YOUR ORDERS

Once your order has been placed if you would like to cancel or make amendments to your order please contact onlineshop@marquesalmeida.com Please aim to do as soon as possible. If the order has left the studio then we may not be able to make any amendments and you will need to follow the returns process .


RETURNS AND EXCHANGES

Please check our Returns Page for all the details about returns and exchanges.

FOLLOW US

SIGN UP TO RECEIVE NEWS NEWS ABOUT M'A AND GET 10% OFF YOUR FIRST ORDER.

By signing up I consent to receiving the M'A newsletter which includes: exclusive offers, new releases, events and much more. I acknowledge that I can unsubscribe at any time using the link at the bottom of the emails. Read our privacy policy here.

SIGN UP TO RECEIVE NEWS NEWS ABOUT M'A AND GET 10% OFF YOUR FIRST ORDER.

By signing up I consent to receiving the M'A newsletter which includes: exclusive offers, new releases, events and much more. I acknowledge that I can unsubscribe at any time using the link at the bottom of the emails. Read our privacy policy here.

SIGN UP TO RECEIVE NEWS NEWS ABOUT M'A AND GET 10% OFF YOUR FIRST ORDER.

By signing up I consent to receiving the M'A newsletter which includes: exclusive offers, new releases, events and much more. I acknowledge that I can unsubscribe at any time using the link at the bottom of the emails. Read our privacy policy here.

CONTACT US

SIGN UP TO RECEIVE NEWS NEWS ABOUT M'A 

AND GET 10% OFF YOUR FIRST ORDER.

By signing up I consent to receiving the M'A newsletter which includes: 

exclusive offers, new releases, events and much more. I acknowledge that 

I can unsubscribe at any time using the link at the bottom of the emails. 

Read our privacy policy here.