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FREE SHIPPING FOR ORDERS ABOVE €300

RETURNS – MARQUES ’ ALMEIDA online store

Changed your mind? We’re sorry the pieces were not right for you!

You can return your order online within 14 days (count receipt data). If you received items from the same order in multipleinstalments, the 14-day return period begins on the day you received thelast instalment.

 

We only accept returns that are in a new, unused and in saleablecondition with all tags attached. We won’t accept any worn or markedgoods that are returned to us.

 

Returns Process


  1. Please email onlineshop@marquesalmeida.com to let us know you’d like to make a return. We cannot accept a return without first being notified.
     
  1. Fill out the returns form to let us know the reason for return andplace this completed form inside the parcel with the item you’d like toreturn.
  1. We will schedule to collect product(s) you want to return, at the delivery address to our Production office.

  1. Please print the print the waybill we will send you (exclusivity via email) and be available at the collect time. Ensure the package isreturned within the 14 day return period and the correct deliveryprocedures are done correctly. Please consider that all returns have a shipping cost associated. This cost will be deducted from the refund amount.

  2. Once we receive the returned item, our team will check for wear andtear and that the item is in new, unused and saleable condition. We will email you and aim to refund you within 7 working days. 

 

Returns conditions

To consult the rules and restrictions applicable to returns, check our return conditions page on our website.