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Return and Exchange of products

 

 

If you’ve simply changed your mind and wish to make a return, you can make a return within 14 days of receiving your M’A online shop order. The 14 days begin the day after you receive the products.

 

Before you decide to make a return, we’d like you to know that we will only accept returns for M’A pieces that are in a new, unused and saleable condition with all tags attached. So, all shoes need to have no scratches on the soles or marks on the shoe box, and must be sent back to us with an extra layer of packaging to avoid damage when they are being delivered. Any bags you’d like to return need to be handled with care as some dark items of clothing can transfer to light-coloured bags, and we won’t accept any marked goods that are returned to us. Our team will check for wear and tear when we receive a returned item, and you will only qualify for a return or exchange after the returned items have passed these checks.

 

If you believe you have received a faulty item then you can make a return or an exchange within 30 days after your purchase date. Faulty items are items that are received damaged, or when a manufacturing fault occurs within 30 days of purchase.

 

 

Step-by-step returns!

 

 

1. If you would like to return an item and it is in new, unused and saleable condition then firstly you will need to email us at onlineshop@marquesalmeida.com to let us know that you’d like to make a return. Please quote your order number and the item name and SKU code.

 

2. Fill out the returns form you received with your order to let us know the reason for return. Put enclose the completed form with the item you’d like to return.

 

3. You must arrange your return shipment and you are responsible for the full cost of the return shipment, including taxes and duties levied upon entering the country. So, you will need to email us your chosen shipping provider and the tracking number. We are not responsible for any returns shipments but you must let us know the details of the shipping information. You will need to send multiple copies of the commercial invoice, and any other required shipping documents with the returned item to ensure there are no customs clearance issues. We regret that we cannot be held responsible for customs issues or anything lost, damaged or delayed in transit.

 

 

Please send your returned item to:

Aggregatomorrow Consulting Lda (HUUB)
C/ Inês Lourenço
Rua Joaquim Dias Salgueiro, nº130 e 180
4470-777 Vila Nova Telha, Maia, Portugal
Phone: +351 223 290 967

 

 

 

4. Once we receive the returned item that you’d like to exchange, our team will check for wear and tear and that the item is in new, unused and saleable condition. Once approved, we will email you and refund you within 30 days following receipt of the returned item!

 

 

 

Step-by-step exchanges!

 

 

1. If you would like to exchange an item and it is in new, unused and saleable condition then firstly you will need to email us at onlineshop@marquesalmeida.com to let us know that you’d like to make an exchange. Please quote your order number and the item name and SKU code, and let us know the size or colour of the same product you’d like as a replacement. We will check the availability and if we have it we will reserve it for you.

 

2. Fill out the returns form you received with your order to let us know the reason for exchange and what you’d like as a replacement. Please enclose the completed form with the item you’d like to exchange.

 

3. You must arrange your return shipment and you are responsible for the full cost of the return shipment. So, you will need to email us your chosen shipping provider and the tracking number. We are not responsible for any returns shipments but you must let us know the details of the shipping information. You will need to send multiple copies of the commercial invoice, and any other required shipping documents with the returned item to ensure there are no customs clearance issues. We regret that we cannot be held responsible for customs issues or anything lost, damaged or delayed in transit.

 

 

Please send the item you’d like to exchange to:

Aggregatomorrow Consulting Lda (HUUB)
C/ Inês Lourenço
Rua Joaquim Dias Salgueiro, nº130 e 180
4470-777 Vila Nova Telha, Maia, Portugal
Phone: +351 223 290 967 

 

4. Once we receive the returned item that you’d like to exchange, our team will check for wear and tear and that the item is in new, unused and saleable condition. Once approved, we will email you and ask for payment for the shipping of the replacement item. Once we receive the payment, we will send you your replacement item.

 

 

 

Some important stuff to note!

 

 

-       You must email us before returning an item, we won’t accept a return if you don’t contact us before!

-       We recommend you use a secure signed for service for your return because the return shipping is at your own risk and expense. We won’t refund any missing items, or items that are damaged whilst shipping

-       We cannot refund you until we receive an item at our warehouse and it has been approved for a return

-       You will receive your refund in the account that you paid with

-       We won’t make refunds to a third party

-       Bespoke and personalised items cannot be returned

-       International customs duties and sales taxes are NOT refunded, as well as outgoing shipping costs

-       We have the right to refuse a return if we feel you are abusing our returns policy by making repeated returns