We’ll send you your new M’A pieces from our online shop to the shipping address you’ve provided us with at the check out!
All our deliveries are approximate and unfortunately we can’t promise you that your M’A order will arrive at a specific date. We also can’t say if a delivery might get delayed because sometimes there can be delays with shipping at busy periods like Christmas or other busy sales times. Sorry about that!
If we just aren’t able to deliver your products by the date quoted for delivery then you are absolutely entitled to cancel the order at any time before the delivery takes place. If you place an international order, we can’t be responsible for delays caused by customs :( and if we haven’t delivered your order within 21 days from the first date of delivery you have the right to cancel the order (but please allow more time for delivery around Christmas and during busy sales times).
For security reasons, so we make sure the right person gets their new M’A pieces, all orders must be signed for upon delivery.
We aren’t liable for incomplete deliveries however they may be caused, but we will make sure you receive the missing pieces as soon as we are able to do so! If we haven’t delivered the outstanding pieces within 21 days from the first date of delivery, then you are entitled to cancel the outstanding pieces from your order.
Taxes and duties
If your order is being shipped to Australia, Canada, Japan, Kuwait, Saudi Arabia, Singapore, UAE, USA, Qatar and other countries that are outside of the EU then you may need to pay customs duty and other import taxes and duty charges in order to receive your Marques’Almeida online shop order.
The shipping company will contact you by phone to let you know that your online shop order is being held at your country’s customs centre and that you’ll need to make a payment to the local authorities. There could be a delay in delivering your order if you don’t pay the charges immediately. Paying any customs duty, import taxes and duty charges are your responsibility, and the local authorities will hold your order until you have paid the charges. Once you have paid your online shop order will be delivered to you.
If for any reason you don’t pay the import or duty charges, then Marques’Almeida have the right to charge you for any additional costs that might be charged to us because of this.
We are able to deliver to most global locations but if you do not live within the United Kingdom, or any of the destinations listed below, then just send us an email at email@example.com and we’ll check if we are able to ship also to your country :)